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HELLO! We're here to help.

remoteWFM is here to help provide WFM solutions for your business. Whether that's us taking on your WFM tasks, providing consultative services and support, or maybe a mix of both.

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Our Mission Is To

At remoteWFM, our mission is to offer smart, scalable solutions that are both practical and customized to meet the diverse needs of our customers. We strive to be industry leaders in delivering top-notch WFM outcomes while infusing our work with a fun and creative approach.

One Size Doesn't Fit All. 

At remoteWFM, we customize all solutions to your business needs. We have experience supporting a wide range of functions, industries, and types of employees.

We've Got Experience Working With These Industry Leaders & Platforms

remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model
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remotewfm, remote wfm, workforce management, capacity planning, staffing model
remotewfm, remote wfm, workforce management, capacity planning, staffing model

Overview of Experience

01

Express Scripts / Medco

Express Scripts: During our partnership, Express Scripts emerged as the premier PBM in the US, attributed to its effective prescription home-delivery model. They consistently provided 90-day maintenance medication supplies, enhancing patient adherence and driving down healthcare expenses. This growth trajectory culminated in their strategic $29Bn merger with Medco.

FTEs Supported:

Pharmacy Technicians (FTE)

Pharmacists (FTE)

Member Support Advocates (FTE)

Channels Supported:

Inbound/Outbound Calls

Prior Authorizations

Regions Supported: United States

02

Medical Transportation Management:

MTM offers non-emergency medical transport for its members, aiming to eliminate transportation challenges that patients often encounter. This service is pivotal in not only ensuring patients reach their medical appointments but also in curtailing both patient risks and healthcare expenses.

FTEs Supported:

Member Support Advocates (FTE)

Channels Supported:

24/7 Inbound/Outbound Calls

Regions Supported: United States

03

Centene

Recognized as a dominant managed care entity in the US, we witnessed Centene's meteoric rise from 5 to over 20 million members within half a decade. Post the expansion of Obama Care and a series of acquisitions, their yearly revenue soared from $22Bn to a staggering $75Bn, leading to the employment of roughly 60,000 experts nationwide.

FTEs Supported:

Business Analysts (FTE)

Claim Analysts (FTE)

Member Support Advocate (FTE/BPO)

Channels Supported:

24/7 Inbound/Outbound Calls

Backoffice Support

Claims Processing

Regions Supported: United States

04

US Scripts/ Envolve Pharmacy Solutions

Nestled within Centene's expansive portfolio, US Scripts was assimilated to fortify PBM services for members. This acquisition catalyzed a broad enterprise reorganization, culminating in the emergence of Envolve Pharmacy Solutions, a specialty sector of Centene.

FTEs Supported:

Pharmacy Technicians (FTE)

Pharmacists (FTE)

Member Support Advocate (FTE)

Channels Supported:

Prior Authorizations

Inbound/Outbound Calls

Regions Supported: United States

05

NurseWise/Envolve People Solutions

Another addition under Centene, NurseWise was brought on board to facilitate a round-the-clock nurse hotline for members. This initiative offers priority telephonic consultations, aiming to mitigate the instances of patients resorting to emergency services.

FTEs Supported:

Registered Nurses (FTE)

Nurse Practitioners (FTE)

Channels Supported:

24/7 Inbound/Outbound Calls

Regions Supported: United States

06

Cenpatico Behavioral Health

Within Centene's domain, Cenpatico was integrated to bolster behavioral health support for its members. This move ensured members had swift, under 30-second wait times to connect with clinicians 24/7, addressing and reducing critical mental health incidents

FTEs Supported:

Licensed Social Workers (FTE)

Licensed Therapists (FTE)

Psychologists (FTE)

Behavioral Health Techs (FTE)

Channels Supported:

24/7 Inbound/Outbound Calls

Regions Supported: United States

07

Square / Block

Square is fervently committed to economically uplifting the communities it serves, prioritizing marginalized groups. Its flagship service is its renowned mobile payment processing capability.

FTEs Supported:

Multi-Tier Support Advocates (FTE/BPO)

Risk Advocates (FTE/BPO)

Channels Supported:

Inbound/Outbound Calls

Live/Offline Chat

Email/Ticket Support

Regions Supported: Global (AMER, APAC, EMEA)

08

Weebly eCommerce

Previously an independent e-commerce-centric web hosting entity, Weebly enabled users to effortlessly design online stores. Acquired by Square in 2018, it seamlessly blended into the Square ecosystem by 2019. The pandemic further underscored its relevance, with Square-Weebly virtual storefronts seeing a surge as businesses transitioned online.

FTEs Supported:

Multi-Tier Support Advocates (FTE)

Technical Support Advocates (FTE)

Channels Supported:

Inbound/Outbound Calls

Live/Offline Chat

Email/Ticket Support

Regions Supported: Global (AMER, APAC, EMEA)

09

Splunk

Splunk stands out in its niche of deciphering, overseeing, and showcasing machine-generated data. It's an indispensable tool for a multitude of prominent enterprises, safeguarding their data infrastructure against both virtual and tangible threats.

FTEs Supported:

Support Advocates (BPO)

Technical Engineers (FTE)

Channels Supported:

Backoffice

24/7 Support Tickets

Inbound Calls

Regions Supported: Global (AMER, APAC, EMEA)

10

TikTok/ByteDance

TikTok, a global titan in the realm of social media, champions fostering creativity among its vast user base. Beyond just entertainment, TikTok develops a suite of tools catered for business needs. It boasts a staggering monthly user count surpassing 1 billion.

FTEs Supported:

Multi-Tier Support Advocates (FTE/BPO)

Channels Supported:

Outbound Calls

24/7 Live Chat

Email/Ticket Support

Regions Supported: Global (AMER, APAC, SEA, EMEA)

How Do We Do it?

We've outlined our process and what you can expect while working with us. Our objective is to understand your business to provide you with Smart & Scalable Solutions.

remotewfm, remote wfm, workforce management, capacity planning, staffing model

Let's Review a Few Things 📋

Let's sit down, chat, and walk through your business model or Standard Operating Proceedures (SOPs). We can't help you with what we don't understand 🤷🏻‍♂️

remotewfm, remote wfm, workforce management, capacity planning, staffing model

Plan of Action ✅

Once we better understand what you do and how you do it, we can begin mapping out solutions. Sometimes a little trial and error are necessary to find the right approach.

remotewfm, remote wfm, workforce management, capacity planning, staffing model

Comprehensive Support 🙋🏻‍♂️

We will continuously provide you with status updates every step of the way. We can provide operational support if needed outside of consultative services. This can help reduce overhead costs (recruiting, training, attrition, etc.) and provide immediate support to your teams.

remotewfm, remote wfm, workforce management, capacity planning, staffing model

Smart & Scalable Solutions 🚀

Our objective is to provide you with solutions that will scale with your business. We can also help with routine tasks like annual planning, what-if modeling, and schedule administration to name a few. 

Some Of The Tasks We Can Help With...

  • Annual Planning (AP) Modeling
  • What-If Modeling
  • Skill Routing Planning
  • Demand Planning​
  • Data Visualization
  • WFM Tooling Implementation/ Integration
  • Defining Success Metrics
  • Forecast Modeling
  • Seasonality Trends
  • Headcount Requirements
  • Data Mapping​
  • WFM Tool Administration/ Infrastructure Planning
  • Outcome Simulations
  • Excel/Google Sheets Training
  • WFM Interviewing & Hiring
  • Scheduling Suggestions
  • Time of Day Requirements
  • Holiday Planning
  • KPI Dashboard Development
  • Time Off Management
  • Shrinkage & Attrition Trending
  • Headcount Tracking
Contact

Get Ready to Maximize Your Productivity With Our WFM Solutions!

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remoteWFM | Revised April 2023 | Thank you for visiting our site! 

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